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Important Note: The CW-30 is no longer being manufactured and there are currently no plans to resume production. If you are experiencing technical issues, we will be happy to provide troubleshooting assistance. Contact us by filling out the form below or calling us at 800-533-1712 (please have the unit serial number when calling).

Another helpful resource is our Troubleshooting Guide, designed to assist qualified refrigeration technicians. Remember to always unplug equipment before servicing or removing access panels.

It is best to contact us prior to hiring a technician as some issues can be easily resolved. When a matter requires a refrigeration technician, choose one who has experience with R134A refrigerant (used in the CW-30). While some technicians may feel hesitant to work on equipment they are unfamiliar with, we will provide them with troubleshooting assistance by phone and recommend where replacement parts can best be purchased. Please note that we are not able to make recommendations of companies that can service the CW-30.

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    Where to locate serial number?